Privacy Policy
At Robert Bradway's Plumbing & Heating Inc, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, services, phone systems, and payment platforms.
Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Address
- Phone number
- Email address
Service Information
- Details about your plumbing or HVAC service requests
- Property and system information relevant to services provided
Payment Information
- Billing address
- Payment details (processed securely through third-party payment processors)
Communication Data
- Recorded phone calls made to or from our business
- Text messages (SMS/MMS) sent to or from our business, which are stored within our service management system
Website Usage Data
- IP address
- Browser type
- Pages visited on our website
- Cookies and tracking technologies
How We Use Your Information
We use your information to:
- Schedule and provide plumbing and HVAC services
- Communicate with you regarding appointments, estimates, invoices, and service updates
- Process payments
- Maintain records of communications for quality assurance, training, and dispute resolution
- Improve our services and customer experience
- Comply with legal and regulatory requirements
Call Recording and Text Messaging
Phone calls to and from our business may be recorded for quality assurance, training, and documentation purposes.
By contacting us or continuing a call after notice, you consent to such recording where permitted by law.
Text messages sent to or from our business may be stored and maintained within our systems for recordkeeping, communication tracking, and customer service purposes.
Payment Processing & Credit Card Security
We take payment security seriously:
- Credit card payments are processed through secure, third-party payment processors.
- Any stored payment information is tokenized and handled in compliance with industry security standards (such as PCI-DSS).
How We Store and Protect Information
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
Customer information, including communication records, is stored securely within our systems and is only accessible to authorized personnel for legitimate business purposes.
Sharing of Information
We do not sell or rent your personal information.
We may share your information with:
- Payment processors to complete transactions
- Software and service providers that support our operations (such as scheduling, dispatching, and communication platforms)
- Subcontractors or technicians as necessary to fulfill services
- Legal authorities when required by law
Cookies and Tracking Technologies
Our website may use cookies to:
- Improve functionality and user experience
- Analyze website traffic
You can adjust your browser settings to refuse cookies if you prefer.
Your Privacy Rights
You may have the right to:
- Request access to your personal information
- Request corrections to your information
- Request deletion of your data (subject to legal, contractual, or operational obligations)
To make a request, please contact us using the information below.
Data Retention
We retain customer information, including call recordings and text message records, only as long as necessary to:
- Provide services
- Maintain business and communication records
- Comply with legal obligations
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Robert Bradway's Plumbing & Heating Inc
2815 State Rt 23 Hillsdale, NY 12529
518 755 7917
bradwayplumbing@gmail.com